Conditions générales de vente
Last updated: May 7, 2026
Article 1 – Purpose
These Terms and Conditions govern sales made through the Zelya online store.
Any order placed on the website implies full acceptance of these Terms and Conditions.
Article 2 – Products
Products offered for sale are described as accurately as possible.
Product photos and visuals are non-contractual.
Article 3 – Prices
Prices displayed on the website are shown in the currency applicable at checkout.
Zelya reserves the right to modify prices at any time.
The applicable price is the one displayed at the time the order is confirmed.
Article 4 – Orders
Any order is considered final once payment has been confirmed.
Zelya reserves the right to cancel any order in the event of fraud, dispute, or payment issues.
Article 5 – Payment
Payment is due immediately upon ordering.
Payments are secured through the payment providers available on the website.
Article 6 – Delivery
Products are delivered to the address provided by the customer during checkout.
Delivery times are provided as estimates only.
Zelya cannot be held responsible for delays caused by shipping carriers.
Article 7 – Right of Withdrawal
In accordance with applicable laws, customers have 14 days from receipt of their order to exercise their right of withdrawal.
Products must be returned in their original condition.
Return shipping costs are the responsibility of the customer unless otherwise stated.
To exercise this right, customers must contact:
Article 8 – Returns and Refunds
Return requests must be submitted by email before sending products back.
Once the returned item has been received and inspected, the refund will be issued using the original payment method.
Article 9 – Liability
Zelya cannot be held liable for indirect damages related to the use of products sold on the website.
Article 10 – Force Majeure
Zelya shall not be held responsible for failure to perform obligations in the event of force majeure.
Article 11 – Applicable Law
These Terms and Conditions are governed by the applicable laws of the seller’s country of residence.
In the event of a dispute, an amicable solution will be sought before any legal action.
Article 12 – Contact
For any questions, customer support can be reached at:
7. Adresse incorrecte
Le client est responsable des informations de livraison fournies lors de la commande.
Aucun remboursement ne pourra être effectué en cas d’erreur d’adresse communiquée par le client.
8. Colis endommagé
Si le colis arrive endommagé, le client doit contacter Zelya dans un délai de 48 heures après réception avec des photos justificatives.