Politique d’expédition
Shipping Policy – Zelya
Last updated: May 7, 2026
1. Shipping Areas
Zelya ships products within France and internationally depending on the destinations available at the time of purchase.
2. Processing Time
Orders are processed within 1 to 5 business days after payment confirmation.
During high-demand periods, processing times may be slightly extended.
3. Delivery Times
Estimated delivery times are as follows:
- France: 3 to 10 business days
- Europe: 5 to 15 business days
- International: 7 to 20 business days
These delivery times are estimates only and may vary depending on the carrier or customs procedures.
4. Shipping Costs
Shipping costs are displayed before the order is confirmed.
Zelya reserves the right to offer free shipping promotions at any time.
5. Order Tracking
A tracking number may be sent to the customer by email after the order has been shipped when available.
6. Delays and Delivery Issues
Zelya cannot be held responsible for delays caused by carriers, customs services, or circumstances beyond its control.
If a package is lost or not received, customers may contact customer support at:
7. Incorrect Address
Customers are responsible for providing accurate shipping information.
No refund will be issued for orders shipped to an incorrect address provided by the customer.
8. Damaged Package
If a package arrives damaged, the customer must contact Zelya within 48 hours of delivery and provide supporting photos.